Returns & Refunds Policy

We want you to shop with confidence. This policy works alongside your statutory rights under UK consumer law.

Your statutory rights

If you are a UK consumer, goods must be as described, of satisfactory quality and fit for purpose. You may be entitled to a repair, replacement or refund depending on the issue and timing.

Returns & job lots

Many products are sold as returns, pallets or mixed job lots. Where stated, items may be sold with limited returns except where faulty or not as described. Clear photos and descriptions are provided before purchase.

Faulty or misdescribed items

Contact us promptly at support@aylensale.com with your order details and photos. We will review fair resolutions including partial credit, replacement where possible, or refund.

Collection & missed pickups

If you miss an agreed pickup window, we may charge storage or relist stock. Auction and clearance items may be non-returnable once collected.

How to request a return

• Email support with order reference, phone number and issue description
• Do not dispose of packaging until we confirm next steps
• Return shipping may be your responsibility unless we agree otherwise

Refunds

Approved refunds are issued to the original payment method where possible within a reasonable period. B2B/wholesale orders may be subject to separate commercial terms.